Frequently Asked Questions
Everything you need to know about our premium apparel and service.
What makes Camel City Mill products different from standard workwear?
Our products are engineered with a focus on durability and climate control, utilizing premium materials like Merino wool to ensure comfort in both extreme heat and cold while resisting wear and tear.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items in their original packaging. If you need a different size, our exchange process is quick and easy through our online portal.
Are your socks covered by a warranty?
Yes, we stand behind the quality of our craftsmanship. We offer a 10-year durability guarantee on our heavy-duty work socks; if they develop a hole, we will replace them.
How should I care for my Merino wool garments?
To extend the life of your gear, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and fabric softeners, as they can damage the natural fibers.
Do you offer international shipping?
Currently, we primary ship within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.